Terms & Conditions

Welcome to Edge RCM. These Terms & Conditions govern your use of our medical billing, coding, credentialing, revenue cycle management, and allied business services. By engaging with our services, you acknowledge that you have read, understood, and agreed to these terms.

By using Edge RCM services, you agree to the following responsibilities:

• Provide accurate, complete, and up-to-date information at all times.
• Use our services only for lawful, professional business purposes.
• Maintain the confidentiality of any access credentials shared with you.
• Notify us immediately of any unauthorized access or security concerns.
• Refrain from any activity that could compromise system integrity.

Edge RCM provides a comprehensive range of healthcare, technology, and business services, including:

• Medical Billing & Claims Submission
• Medical Coding (ICD-10 and CPT)
• Provider Credentialing & Enrollment
• Denial Management & A/R Recovery
• Clearinghouse Solutions
• Medical Audits & Compliance Reviews
• Web Application Development
• Software Development
• Business Registration
• Accounts & Bookkeeping
• Tax Filing
• Business License
• State License
• And so on…

We reserve the right to modify, suspend, or discontinue any service with reasonable prior notice to our clients.

Service fees are calculated based on the agreed-upon pricing model outlined in your individual service agreement.

Payment Terms

1. Invoices are issued according to the customized contract agreed with each client.
2. We operate on a pay-for-paid model for medical billing: you are billed only on successfully collected claims.
3. Late payments may incur interest charges as outlined in your agreement.
4. All fees are non-refundable unless explicitly stated in writing.

By opting in to our SMS communications, you consent to receive messages related to:

• Appointment reminders
• Account updates and service alerts
• Marketing and promotional SMS
• Occasional offers and announcements

Message Frequency & Costs

Message frequency may vary based on your activity. Standard message and data rates may apply — please check with your mobile provider.

How to Opt Out

• Text STOP to unsubscribe at any time
• Text HELP for assistance

Your information is protected under our Privacy Policy. We employ industry-standard security measures including:

• End-to-end data encryption in transit and at rest
• HIPAA-compliant infrastructure and protocols
• Strict access controls and authentication
• Regular security audits and penetration testing

We do not sell or share your information for third-party marketing without your explicit consent.

While Edge RCM strives to deliver the highest quality services, we are not liable for:

• Delays or denials caused by insurance payers beyond our control
• Inaccurate information provided by the client or their patients
• Indirect, incidental, or consequential damages
• Service interruptions due to force majeure events

Our total liability for any claim shall not exceed the fees paid by the client in the three months preceding the claim.

Either party may terminate the service agreement with written notice as specified in the individual contract. Upon termination:

1. All outstanding invoices become immediately due and payable.
2. Client data will be securely transferred or destroyed per client instruction.
3. Both parties shall honor confidentiality obligations that survive termination.

For any questions regarding these Terms & Conditions, please reach out through one of the channels below: