EdgeRCM Medical Billing Services Privacy Policy
December 12th, 2025
Introduction
Welcome to Edge RCM.
The terms Company, we, our, and us refer to Edge RCM. By visiting https://edgercm.com, submitting information, or engaging with our services, you agree to this Privacy Policy, Messaging Policy, and Terms of Service.
Services We Provide
Edge RCM provides healthcare revenue cycle management services including:
• Medical billing and coding services
• Denial management and appeals
• Accounts receivable recovery
• Insurance eligibility verification
• Revenue cycle management consulting
• Credentialing
• IT Services (Digital Marketing, Software & Web Development)
We communicate with clients by email, phone, and SMS messaging.
SMS Messaging Consent
By submitting your phone number through our website, you consent to receive SMS text messages from Edge RCM. These may include:
• Consultation and appointment reminders
• Service updates and project communication
• Billing and account related notices
• Customer support communication
• Inquiry and follow up responses
• Marketing SMS
• Promotional SMS
Message frequency may vary based on service activity.
Message and data rates may apply.
Reply STOP to unsubscribe.
Reply HELP for more information.
For support:
Phone: +1 213 834 1460
Email: [email protected]
SMS consent is never sold or shared with any third parties.
Required SMS Privacy Notice
We may collect:
• Name, email address, phone number, and business details
• Form submissions and service requests
• Uploaded documents or files provided for services
• Payment or billing information when purchasing services
• IP address, browser type, and device information
• Website usage analytics
• Communication and account history
How We Use Information
We may use your information to:
Promotional SMS is only sent with separate explicit opt in.
• Deliver and manage revenue cycle management services
• Provide SMS and email service updates
• Process payments and invoices
• Schedule consultations and respond to inquiries
• Communicate with clients about services and account activity
• Improve website performance and service quality
• Meet legal and regulatory requirements
Promotional SMS is only sent with separate explicit opt in.
Data Storage and Protection
• Information is stored securely using professional hosting services
• Encryption and access controls protect sensitive data
• Only authorized personnel may access personal information
• Data is not sold, rented, or traded
• Information is retained only as required for business operations
Data Handling and Service Providers
Edge RCM uses secure third party service providers for hosting, analytics, communication routing, and payment processing. These providers process information only to support our business functions and must protect all data they handle.
These providers do not receive mobile numbers or SMS opt in consent for marketing or promotional purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt in data and consent. This information will not be shared with any third parties.
Cookies and Website Tracking
We may use cookies and tracking tools to:
• Improve browsing experience
• Understand website traffic
• Enhance service performance
Users can disable cookies in their browser settings, but some features may not function properly
Your Rights and Choices
You may request:
• Access to your stored information
• Correction of inaccurate information
• Deletion of data where legally allowed
• Withdrawal of SMS consent at any time by replying STOP
For rights requests, email [email protected]
Payments, Refunds, and Cancellations
Payments for services are processed securely.
Refunds are evaluated on a case by case basis.
Refunds are only issued if services are not delivered as agreed in the service contract.
User Responsibilities
Users agree to:
• Provide accurate contact and service information
• Not misuse website content
• Respect intellectual property rights
• Follow applicable laws and regulations
Third Party Links
Our website may include links to third party services. We are not responsible for the privacy practices or content of those external websites.
International Users
If you access our services from outside the United States, you consent to having your data transferred to and stored in the United States.
Policy Updates
We may update this Privacy Policy at any time. The latest version will always be available at: https://edgercm.com/privacy-policy/
Contact Information
Edge RCM
1730 EDGEWOOD HILL CIR APT 201
HAGERSTOWN, MD 21740
United States
Phone: +1 213 834 1460
Email: [email protected]